At UAE-Hydroponics.com, we are committed to providing you with a fast, reliable, and hassle-free delivery experience. We understand that receiving your order on time is important, and we work hard to ensure that your products arrive quickly and in perfect condition.

Below is everything you need to know about our shipping and delivery process.

Shipping Cost & Delivery Coverage

🚚 We offer fast and secure delivery across the UAE.

📦 Shipping Fees:

  • A flat shipping fee of 25 AED applies to all orders below 800 AED.
  • Enjoy FREE SHIPPING on all orders 800 AED and above!

💡 We currently deliver within the UAE only. If you require international shipping, please contact us for assistance.

Delivery Time

We strive to deliver your order as quickly as possible!

⏳ Estimated delivery time:

  • Standard delivery: 2 to 5 business days.
  • Delivery times may vary based on your location, order size, and product availability.

📅 Orders placed on Fridays or public holidays will be processed on the next business day.

🚀 Need urgent delivery? Let us know, and we’ll do our best to accommodate your request!

Order Processing & Handling

Every order is processed with care to ensure accuracy and quality before shipping.

✅ Processing Schedule:

  • Orders are processed daily (except Fridays and UAE public holidays).
  • Once your order is confirmed, you will receive a confirmation email or WhatsApp message with your order details.
  • When your order is shipped, we will send you a tracking number so you can follow its journey.

Shipping Partners & Delivery Methods

We work with trusted courier services to ensure that your items arrive safely and on time.

📦 Our commitment to safe delivery:

  • We carefully package all items to prevent damage during transit.
  • Our couriers provide secure handling of all hydroponic products.
  • If you have special delivery requests, please contact us before placing your order.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email or WhatsApp.

📍 Use this tracking number to:

  • Monitor your shipment in real-time.
  • Check estimated delivery updates.
  • Receive notifications if there are any delays.

If you do not receive your tracking number within 48 hours of placing your order, please contact us for assistance.

Holiday & Peak Season Delivery

🎄 During holidays and peak seasons, delivery times may be extended due to high demand.

📅 If you are ordering during major holidays like Ramadan, Eid, UAE National Day, or New Year, we recommend placing your order early to avoid delays.

We appreciate your patience and will always do our best to get your order delivered as soon as possible.

Special Delivery Requests

Do you have specific delivery needs? Let us know!

✔ Bulk orders: We can arrange special shipping for large orders.
✔ Customized delivery times: Need delivery at a certain time? Contact us in advance.
✔ Special instructions: Let us know if there are any important details for the delivery.

📞 Reach out via WhatsApp: +971 52 2020 052 for special requests.

Damaged, Lost, or Delayed Shipments

We take great care in packaging and shipping your orders, but in rare cases, shipping issues can occur.

❌ If your order arrives damaged:

  • Contact us immediately via WhatsApp or email with photos of the damaged item.
  • We will investigate and arrange a replacement or refund as needed.

📦 If your order is delayed or lost:

  • Use the tracking number to check the shipment status.
  • If the tracking information is unclear or your order has not arrived within the estimated timeframe, contact us, and we will follow up with the courier on your behalf.

Need Help? Contact Us!

Our customer support team is here to assist you with any shipping or delivery questions.

📞 WhatsApp: +971 52 2020 052
📧 Email: [email protected]

Thank you for choosing UAE-Hydroponics.com – we appreciate your trust and look forward to delivering the best hydroponic products to your door! 🌱💦